August 31 - As planning around AMResorts re-openings continues, some adjustments have been made in association with destination government guidelines and accessibility. Below please find a resort reopening status update as well as updates to AMResorts current policies.

Please consider that these dates may be subject to changes as additional information is received.

 

Updated Resort Opening Dates

AMResorts is pleased to announce an early reopening of Dreams Natura Riviera Cancún, which has undergone a brand change to better align with the AMResorts strategy to evolve and enhance guest experience to align with targeted guest profiles.

Note: stop sales have already been implemented and all existing reservations will be re-protected at the open resorts. For any additional information, please contact the Director of Sales listed below:

 

 

Please visit the AMResorts COVID-19 status website for previously announced opening dates. Changes announced today will be updated shortly.

 

Enhanced Retention Program

Enhanced Retention Program is extended with book by date of October 31, 2020, for AMResorts properties that remain temporarily closed only.

 

“Move the Date, Keep the Rate” Program, + a FREE night

Guests may change the date of their current booking to a future travel date, up to a year from the original travel date, with no additional fee or cancellation penalty. In addition, when rebooking for a future travel date, AMResorts will extend one additional night complimentary to all vacationers:

• Complimentary night is one additional night beyond the original booking duration
• Guests also have the option to change to another AMResorts property within the same brand in a different destination with no additional fee or cancellation penalty; the additional free night also applies in these cases
• If the rate is lower on the new travel date, the client will be refunded the rate differential
• If the client wishes to change brands, they would be responsible for any price increases
• Blackout dates December 23 - December 31
• Program no longer valid once Resort is re-opened

 

“Move the Date, Keep the Rate” Program, + a FREE night is not be combinable with any other free night promotions. Guests may choose current existing promotion or the Move the Date Program.

For additional details and terms for the Move the Date, Keep the Rate Program as well a group qualifications please visit our COVID-19 Status website.

 

Cancellation Penalties

AMResorts cancellation penalty has also been extended and will be 24 hours for FIT bookings, and 72 hours for social groups traveling until December 22, 2020.

Following the reopening of 34 resorts through August 15, AMResorts is excited to welcome back their mutual guests to the resorts.

 

 

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