The AAA Four Diamonds award is one of the most respected and recognized designations in the travel and hospitality industry. To receive this rating, establishments must demonstrate exceptional customer service, luxury amenities, and a high level of attention to detail. Anonymous inspections conducted by trained AAA evaluators rigorously assess various aspects of the property, including guest rooms, facilities, cleanliness, décor, service, and dining experience. 

AAA defines the recipients of the AAA Four Diamonds award through the following key criteria: 

• Exceptional Customer Service: Hotels and restaurants must offer impeccable, personalized service that attends to the guests' every need
• Luxury Amenities: The facilities must provide first-class amenities and services that exceed guest expectations
• Attention to Detail: Establishments must pay meticulous attention to every aspect, from cleanliness and décor to the small details that make the experience special
• Exceptional Dining Experience: Restaurants must offer a culinary experience that excels in quality, presentation, and customer service
• Ongoing Commitment to Excellence: AAA Four Diamonds award winners must consistently maintain high standards of quality and continually improve to meet and exceed AAA standards

For all of The Fives, it is an honor to once again validate the AAA Four Diamonds award, as this recognition reinforces the company's determination to provide an exceptional experience for the guests and maintain a standard of excellence in every aspect of the hotel. 

The Fives Downtown Hotel & Residences will continue its commitment to excellence and to providing an unparalleled experience for all the guests. Fives look forward to exceeding expectations and maintaining the hotel chain's status as one of the world's most distinguished destinations. 

The Fives Downtown Hotel & Residences is proud to announce that it has once again been honored with the prestigious AAA Four Diamonds award, marking the fifth consecutive year of receiving this accolade. This recognition, granted by the American Automobile Association (AAA), is a testament to the service, quality, and hospitality excellence that Th Fives' hotel is known for.