VIA Rail Canada has reached a new milestone: 100,000 bookings with its new reservation system.

First announced in November 2022, the new system offers an easy and intuitive booking process with a wide range of new functionalities, including:

• An increased autonomy and a simplified process to book online for a wider variety of needs (specific needs, pets, service animals)
• A full user-friendly experience on all devices
• Autonomous booking modifications and upgrades
• Autonomous seat selection in the Corridor

Representing more than just a simple update, the new system represents a complete overhaul of all related infrastructure and systems, along with the integration in other existing systems. Despite being a complex and large-scale endeavour, VIA Rail has reported very few disruptions for its passengers.

Source: Travelweek