Running a great operation is part of what makes Alaska Airlines who they are, but at the moment, they're not living up to that commitment. CEO Ben Minicucci apologizes for the impact and shares how Alaska is getting back to being the airline you know and trust.

To hear why this happened and the actions Alaska Airlines is taking to make it right, please watch this two-minute video message.

Read Ben’s letter to employees about returning to operational excellence and Alaska Airlines commitment to them and their guests.