The International Air Transport Association (IATA) has launched a Global Baggage Roadmap aimed at transforming baggage handling over the next decade.

Developed in collaboration with airlines, airports and industry partners, the plan is designed to boost operational efficiency and enhance the passenger experience.

The roadmap centres on three key pillars:

• Baggage Information Exchange and Data Standardization: This pillar aims to replace legacy systems like teletype with modern API-driven messaging standards. For travellers, the change is expected to improve baggage reconciliation speed, reduce delays caused by data errors, and enhance service recovery when problems occur. For airlines, it could significantly reduce the industry’s annual US$1 billion expenditure on teletype messaging.
• Baggage Tracking and Automation: By leveraging tools such as GPS tracking, electronic bag tags, and robotics, this element will improve visibility across the baggage journey. Passengers will be able to track their luggage in real time, making transfers and arrivals more seamless.
• Streamlined Baggage Claim and Fraud Prevention: Enhancements to the baggage claim process will help airlines respond to passenger claims more quickly and effectively, while introducing better protections against baggage-related fraud.

IATA plans to work closely with stakeholders to develop the Roadmap’s implementation, provide training and monitor progress.

Source: Travelweek