A follow-up post from Sunwing on its recent operations disruption notes that regular flight operations have now resumed, and any further scheduling changes are unrelated to the disruptions experienced over the past two weeks.

The disruptions peaked last week amid Sunwing’s cancelled southbound departures from Toronto Pearson and later, from Montreal as well.

By the end of last week, Sunwing’s Deana Murphy, VP, Trade Sales & Business Development, issued a letter to Sunwing’s travel advisor partners announcing that Sunwing would protect agent commission on the cancelled flights February 17 – 21.

Sunwing’s latest post, dated February 27, is as follows …

“We would like to provide our customers with an important update on flight disruptions following recent winter weather events, our recovery efforts and subsequent resumption of regular operations.

“The extreme weather conditions experienced nationwide brought tremendous operational challenges for air carriers across the country, including Sunwing Airlines. This severely limited Sunwing Airlines’ ability to reposition aircraft and crew to other airports to help alleviate the backlog in flights, and the ability to reprotect passengers on alternate carriers given widespread cancellations.

“Toronto Pearson’s temporary airport and runway closures, crew restraints and extremely limited hotel capacity brought on additional operational complexities. This confluence of unfortunate circumstances contributed to ongoing flight delays, plus the cancellation of several southbound Sunwing Airlines flights to prioritize the return of our customers delayed in destination. We sincerely apologize for the inconvenience caused by these disruptions.

“Sunwing teams both locally and in destination have worked around the clock to recover operations following these events. We can confirm that all scheduled repatriation flights are complete, and regular flight operations have now resumed. Any further scheduling changes are unrelated to the disruptions experienced over the past two weeks.

“Eligible passengers may submit a claim for compensation or a refund through our website at www.sunwing.ca/en/sunwing-airlines/delay-claim for assessment, however we are experiencing a high volume of claim submissions and may not be able to confirm compensation eligibility within 48 hours. We thank you for your patience. Receipts for related expenses can be sent to Sunwing Cares at www.sunwing.ca/en/sunwing-cares for review.

“We understand how frustrating the past couple weeks have been for many of our customers, those whose southbound travel was impacted and those delayed in destination awaiting their return home. We sincerely thank our customers for their patience as our teams worked tirelessly to restore regular operations.”

Source: Travelweek