With Transat’s BonBon program suspended until further notice, it’s no longer possible to accumulate BonBon rewards for new bookings.

For several months the program has experienced several failures and has given Transat and the advisors involved headaches.

On Facebook, several of them expressed concern about not knowing what will happen to their promised rewards, or about the discrepancy between the points they claim they have accumulated and the information held by DCBank, which manages them. DCBank has also issued a new card that would allow advisors to collect their due.

But other advisors are particularly concerned about having received a tax statement for these rewards, without having received them.

For now, BonBon program member advisors are advised to contact DCBank ( clientsupport@dcbank.ca ) for more information.

Source: Travelweek