Where travel agents earn, learn and save!
No data found
News / Additional flexibility following announcement of December 15, 2021
Updates from Transat
Packages
Reminder of current flexibility offers on individual packages:
| OFFER/PROMOTION | FLEXIBILITY | Credit or refund upon cancellation |
| Option Flex Extra | Cancel using the form OR modify via Transat Contact Centre up to 24h before departure | Refund in form of payment on file |
| Option Flex Standard | Cancel using the form OR modify via Transat Contact Centre up to 72h before departure | Penalty converted to a credit |
| Here Comes the Sun | Cancel using the form OR modify via Transat Contact Centre up to 25 days before departure | Refund in form of payment on file |
New flexibility offered:
Passengers who booked a package without a flexibility program before December 16, 2021, for a departure on December 16, 17, 18, 19 & 20, 2021, can change their travel dates with no fee, up to 24 hours before departure. Only the fare difference, if any, will apply. Passengers may also choose to cancel up to 24 hours before departure at no charge and obtain a travel credit(1) valid for 12 months. In addition, customers who purchased Option Flex Standard or who booked under the Here Comes the Sun promotion and who are scheduled to depart on these dates (December 16, 17, 18, 19 & 20, 2021), will benefit from this additional flexibility.
Passengers who have booked a package without a flexibility program before December 16, 2021, for departure between December 21, 2021, and January 12, 2022, may change their travel dates at no charge, up to 5 days before departure. Only the fare difference, if any, will apply. Passengers may also choose to cancel up to 5 days before departure at no charge and obtain a travel credit1 valid for 12 months. In addition, customers who booked under the Here Comes The Sun promotion who are scheduled to depart on these days (Dec 21, 2021 – Jan 12, 2022), will benefit from this additional flexibility.
Transat's web form has been updated and allows you to cancel a file using this new flexibility.
For group files, the flexibility described above applies, travel agents are asked to contact the group department for assistance: transatgroups@transat.com.
(1) Passengers will receive a travel credit for the value of the penalty amount at the time of cancellation. Travel credits will be issued in the name of each passenger on file and will be recorded with your travel agency and can be exchanged for any Transat product. The credit is valid for travel up to 12 months starting from the original return date.
Air Only Reservations from Canada to an International Destination
Reminder of current flexibility offer on air-only bookings:
| OFFER/PROMOTION | FLEXIBILITY | Credit or refund upon cancellation |
| Peace of Mind | Cancel using the form OR modify via Transat Contact Centre up to 24h before departure | Penalty converted to a credit |
New flexibility offered:
Per current Eco fare conditions, passengers booked from December 1, 2021, onwards may change their travel dates at no charge up to 24 hours prior to departure. Only the fare difference, if any, will apply. Passengers may now choose to cancel their travel at no charge, regardless of the fare option, up to 24 hours prior to departure and receive a travel credit(1) valid for 12 months.
Transat's web form has been updated and allows you to cancel a file using this flexibility (GDS files cannot be cancelled using the form).
(1) Passengers will receive a travel credit for the value of the penalty amount at the time of cancellation. Travel credits will be issued in the name of each passenger on file and will be recorded with your travel agency and can be exchanged for any Transat product. The credit is valid for travel up to 12 months starting from the original return date.
