June 4 - Couples Resorts is set to reopen all four of its resorts on July 1 following temporary closures due to the COVID-19 crisis.

In anticipation of its reopening, the resort company has implemented its ‘Good Clean Fun’ program across its properties – Couples Negril, Couples Tower Isle, Couples Sans Souci, and Couples Swept Away – to ensure a safe and clean environment from the moment guests arrive until they depart.

 

 

Increase the Frequency of Hotel Cleaning and Sanitization Procedures:

 

Airport transfers:

Airport shuttles will be cleaned prior to and following each transfer, and social distancing will be implemented with reduced passengers on each bus at a maximum of 50% capacity.

 

Temperature screenings

Before entering Couples’ airport shuttles, guests’ temperatures will be taken, while employees’ temperatures will be taken prior to the start of each shift.

 

Contactless check-in

Guests will be asked to pre-register online before arrival and self-check-in at the resort via table stand or via their mobile device; welcome packets will be ready in advance for self pick-up.

 

Hand sanitizer stations

Stations have been added to high-traffic areas and Couples has also increased the cleaning frequency of public areas.

 

Beach & pool areas

Lounge chairs will be spread out in pairs on the resorts’ beach and pool decks to meet social distancing guidelines, while water sports will be wiped down after each use.

 

Staff

Staff have been trained about frequent handwashing and the use of gloves and masks; back-of-house areas such as offices, laundry rooms and staff entrances will be deep cleaned daily.

 

In-room cleaning

Guestroom will be deep cleaned with CDC-approved cleaning agents and two masks will be made available in every room; masks will also be available upon request (though only necessary in areas where social distancing is not possible).

 

Excursions

Couples will only work with excursion partners that are able to comply with CDC guidelines.

 

Onsite detection team

There will be a team at each property consisting of a physician, the resort general manager, operations manager and director of security, responsible for establishing a procedure to handle any detection of a potential case.

 

 

Establish Proactive Protocols for Prevention and Detection:

 

Guest & Employee Temperature Screenings

Before entering Couples’ airport shuttles, guests’ temperatures will be taken. Employees’ temperatures will also be taken prior to the start of their shifts.

 

Social Distancing

Adhere to all social distancing guidelines in Couples Resorts restaurant seating and on transfer buses.

 

Onsite Detection Team

There will be an Onsite Detection Team at each property consisting of a physician, the resort general manager, operations manager and director of security, responsible for establishing a procedure to handle any detection of a potential case.

 

Couples Resorts App

Couples Resorts App features to include general information, requests, concierge reservations, and more.

 

Contactless Check In

Guests will be asked to pre-register online before arrival and self-check in at the resort via tablet stand or their mobile device. Welcome packets will be ready in advance for self pick up.

 

Dining

Restaurants will be seated at a lower capacities with 6-feet between tables. All tabletops will be sanitized prior to each use and Couples’ restaurant kitchens will be deep cleaned daily. All buffets and self-serve stations will be replaced with a la carte dining or staff-managed service.

 

Excursions

Couples Resorts will only work with excursion partners that are able to comply with CDC guidelines.

Source: Travelweek

 

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