March 11 - The airline industry has always been a fast‑changing one and these times are no different. It’s important that Air Canada be nimble and respond quickly and effectively to developments around the world while maintaining their commitment to serving you safely and reliably.

Like all of you, Air Canada has been monitoring the evolving global impact of the novel coronavirus (COVID‑19) and are in constant dialogue with Canadian and international health authorities. At Air Canada their core value is Safety First, Always ‑ for Air Canada customers and for airline’s employees. So they’d like to share what they have been doing in the operation to uphold that commitment.

 

At the airport:

To promote a more hygienic airport experience, Air Canada has placed hand sanitizers in key areas such as check‑in counters, gates and lounges. They also have constant reminders about the importance of hand washing.

 

Before a flight:

If a customer who appears unwell attempts to check‑in or board an aircraft, Air Canada agents will make inquiries of the customer in regard to their health. This can include consultation with their own Medical Desk and/or a third‑party health provider. If they are unfit to travel, they will not be permitted to board.

 

In the air:

The aircrafts are equipped with High Efficiency Particulate Air (HEPA) filters which effectively capture 99.9% of particulate from recirculated air in the aircraft cabin. This includes microbial organisms such as bacteria and viruses. These filters are similar to those used in hospital rooms and like those in hospital rooms, they refresh the cabin air every 2 to 3 minutes.

 

After every flight:

Coronaviruses are easily eliminated by routine surface cleaning and sanitization. Air Canada uses cleaning products, including hospital‑grade disinfectants which have a wide-spectrum microbial activity and are proven effective against human coronavirus.

 

 

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