The National Airlines Council of Canada (NACC) announced that its member airlines – Air Canada, Air Transat, Jazz Aviation LP, and WestJet – have jointly adopted a common air travel requirements form for passengers with complex health needs. This represents an important step forward in NACC member airlines’ longstanding commitment to enhancing accessibility for travelers, and was undertaken in response to a key recommendation from the 2024 federal Air Accessibility Summit.

The standardized form brings no new requirements for passengers with complex health needs; rather, it harmonizes a form already in use, but that is currently different amongst NACC member airlines. By enabling one completed form to be used for travel with multiple airlines, this initiative reduces the administrative burden for travellers and healthcare professionals alike, and provides a more consistent travel booking experience when complex health factors are involved. The new form was developed in close collaboration with members of the Canadian accessibility community.

“As a key recommendation from the 2024 Air Accessibility Summit, aligning on a common form not only demonstrates the airlines’ commitment to listening, but reflects the members’ dedication to making air travel more accessible for all Canadians,” said Jeff Morrison, President and CEO of NACC.

“It’s encouraging to see NACC member airlines working together, in recognition of this common barrier. I applaud their commitment to ongoing consultation with those most affected, and I look forward to more collective efforts to improve accessibility in air travel,” stated Stephanie Cadieux, Chief Accessibility Officer of Canada.

“Fully accessible air travel is essential to ensuring that all Canadians can travel safely, independently, and with dignity. Last year, we brought industry leaders and persons with disabilities together in an unprecedented way through our Accessibility Summit. Four major airlines are adopting a single, common medical form making travel easier for Canadians with disabilities. This shared commitment to barrier-free air travel raises the bar for inclusivity, and strengthens a transportation system that serves everyone,” said the Honourable Steven MacKinnon, Minister of Transport and Leader of the Government in the House of Commons.

“Members of the National Airlines Council of Canada are committed to improving the accessibility of air travel for all persons through the ongoing identification and removal of barriers. We will continue working with all stakeholders to improve the passenger experience,” concluded Morrison.

The new standardized form is one component of the efforts of NACC’s member airlines to improve air travel for people with complex health requirements. Airlines will continue to consult with members of the accessibility community in order to continue making improvements.

The form can be accessed from all participating airlines as of December 3, 2025. 

It can be accessed via the following links:

• Air Canada (including Jazz) 
• Air Transat
• WestJet