June 22nd marks SkyTeam’s 21st anniversary, a significant milestone in the global airline alliance’s history since it was founded in New York City by Aeromexico, Air France, Delta Air Lines and Korean Air. The 19-member alliance is eyeing a future beyond COVID-19 as an industry leader in seamless customer experience, powered by its proprietary innovative technology – the digital spine – to deliver a frictionless, safer customer experience.

 

Having recently enhanced its SkyCare&Protect health safety pledge by expanding aligned measures from 15 to 22, SkyTeam is going further. The alliance is partnering with member airlines and travel technology providers to enable off-airport verification of passengers’ digital and paper health credentials for every segment of their journey, enabling seamless travel between SkyTeam carriers and reducing customer stress and health safety risks.

 

Headquartered in Amsterdam, for 21 years SkyTeam and its members have worked side-by-side to create the most seamless customer experience through a number of innovative travel solutions, such as:

 

Health safety and innovation:

Launched June 2020, SkyCare&Protect is an alliance-wide commitment to health and hygiene protocols across SkyTeam's global network. The pledge was recently boosted from an initial 15 measures to 22 health safety steps, including a Testing Labs Locator to help customers access the right COVID-19 test with a trusted provider in 17,000+ global locations.

 

Digitized travel experience:

Subject to airport operations, SkyTeam members are committed to further digitizing the travel experience to reduce physical touchpoints, for example at check-in. This includes being able to obtain boarding passes online for travel across multiple carriers, self-scanning of boarding passes and online baggage tracking across multiple carriers.

 

Health credential technology:

The alliance has advocated for internationally recognized health credential technology throughout the pandemic to enable the safe reopening of borders. SkyTeam members have extensively trialled and collaborated on new technology including to develop tailormade and timely digital solutions for customers.

 

Keeping connections moving:

SkyTeam Rebooking overcomes the complexity of connecting different systems by using innovative technology to reduce inconvenience caused to customers by flight delays, cancellations, and diversions. Frontline agents of any member can rebook customers onto another member's flights using their own reservation platform at airports worldwide.

 

Priority airport experience:

SkyPriority has been delivering priority airport services for SkyTeam's First and Business Class customers and millions of elite level frequent flyers since 2012. Available at every SkyTeam station worldwide, customers enjoy priority at every step including check-in, boarding and baggage collection.

 

 

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