It is most encouraging to see increasing demand as consumers navigate through the new reality of travelling. Like many organizations, Transat is rebuilding its team and gradually resuming activities as business continues to increase. Transat is aware that you are experiencing longer wait times than usual at their Contact Centre. They truly apologize for the inconvenience this is causing and they thank you very much for your patience. 

Transat's focus has not changed, Transat is dedicated to providing superior service to their travel agent partners and thus is actively hiring new staff for the Contact Centre. This is proving to be a challenge for many reasons, but Transat will persevere.

Meanwhile, Transat's taskforce is moving toward the completion of refunds in the coming weeks. The companies continues to seek out alternative solutions that reduce the need for agents to call Transat's Contact Centre and have added self-service functionalities in the various booking channels.

Please follow the correct process when requesting a cancellation using Option Flex, Peace of Mind or a promotion that allows flexibility. These cancellations require you to call the Contact Centre. If Transat's develop a different process, they will share this with you, in the meantime please do not cancel these files in your booking system. Please note that other departments (sales or accounting) are not able to modify bookings. Transat asks that you refrain from contacting them with these requests. 

Avoid long hold times! As we navigate through these challenging times, Transat asks that you please use the self-serve functionalities whenever possible. 

Sirev/Revnet

• Book a file on option for 24 hours (no payment guarantee required at time of reservation)
• New! Add Option Flex Standard or Option Flex Extra when you book a file on option.
• Cancel a file per regular terms and conditions
• Add a payment (deposit or final payment)
• Retrieve travel documents
• Make a name correction free of charge up to 45 days prior to departure
• Add special requests (remarks) for a hotel or a flight

Files booked through Transat's Contact Centre are not accessible in Sirev, however they are in Revnet.

Air Transat

• Process seat selection online
• General Travel Information. Use Transat's new tool for accurate information on travel requirements
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