The National Migration Institute (INM) has announced a series of measures to improve traveler service at the Cancun International Airport. The announcement came after a multi-level government meeting due to complaints.

Travelers into Cancun International have experienced slow moving lines and general inefficiency in the immigration entry processes, while others have reported mistreatment.

In a Friday INM meeting chaired by the Governor of Quintana Roo, Mara Lezama, actions were discussed to resolve the problems, one of which was the addition of 100 trained INM agents.

The INM (Instituto Nacional de Migración) says they have also agreed to increase the number of e-Gates in three terminals and offer free Wi-Fi to the public.