Flair Airlines announced the official formation of a Specialist Customer Service Team in Montreal. 

As part of its ongoing efforts to prioritize customer satisfaction, Flair has taken decisive action to create a specialized team dedicated to providing personalized support to its customers. 

The primary responsibilities of the Flair Airlines Customer Service Team in Montreal include:

• Quickly addressing complex customer service queries, particularly those involving irregular operations
• Handling inquiries from the Canadian Transportation Agency (CTA)
• Addressing inquiries from the Department of Transport (DOT), demonstrating Flair Airlines' commitment to complying with all regulatory requirements
• Proactively addressing feedback received from the Better Business Bureau to enhance customer satisfaction
• Actively gathering feedback from customers to continuously improve service quality

The team began operations in January 2023, and includes a dedicated staff of professionals.

Flair Airlines continues to prioritize customer service and aims to exceed expectations, demonstrating their ongoing dedication to delivering an exceptional travel experience to all passengers. In addition to its focus on customer service, Flair Airlines remains dedicated to its core principles of affordability, reliability, and safety.