Hola Sun has introduced the new Safety Ring Travel Protection Plan for 2019. This is a new initiative to help travellers going to Cuba be more safe and secure with their travel plans.

 

Safety Ring Plan

• The Hola Safety Ring Plan allows you to cancel your trip with a refund up to 3 days before departure (land only clients 3 days before check in) • Permits change(s) to your reservation • May be purchased at time of booking, valid for new reservations • Cost is $50.00P/P (02- 74years) and 100% non-refundable •  Applicable to Hola Sun Holidays Packages, Air Only and Land Only •  Hola Safety Ring Plan credit may be used only when rebooking a Hola Sun Holidays vacation packages, land only or flight only • Credit is valid for 11 months from the time of cancellation • It is not refundable and non- transferable (issued only in the name of the passenger who cancelled and may not be redeemed for cash) • Cannot be purchased for last minute reservations or up to 5 days prior to departure (land only clients 5 days before arrival)

 

Key Changes

• Name changes can be made up to 21 days prior departure • Changes to travel dates are subject to inventory availability • Changes to departure date and destination can be made up to 72 hours before departure • No changes permitted within the same departure date, same destination and duration • If the number of individuals occupying a room decreases, the remaining travelers will be responsible for any additional cost incurred as a result of a change • Multiple changes can be made, but only at the same time • If the price for the new travel product is higher than the original paid amount, then the client must pay the difference • Should the price for the new product/package/air has a lower rate than original booked; no refund will be provided for the difference on the rate • Hola Safety Plan, can be repurchased (only once) when the new eligible package is booked

 

Cancellation

• If you cancel your trip; Hola Sun will refund the total or some of the amount in future travel voucher, depending on when you cancel your trip • In case of a cancellation; clients must wait a period of 15 days before rebooking a new travel product/package • If the price for the new travel product is higher than the original paid amount, then the client must pay the difference • Should the price for the new product/package/air has a lower rate than original booked; no refund will be provided for the difference on the rate • If Cancellation by one or more persons alters the room category, the remaining passengers will be held liable for the difference in cost

 

Click here for the full Safety Ring Travel Protection plan, and for more information on Hola Sun click here.