Hola Sun Holidays would like to thank its industry partners for their understanding and support during these challenging and unprecedented times.

 

Hola Sun Holidays has announced that its flights to Cuba aboard Air Transat have been suspended until May 31, 2020. Those who are unable to travel due to the suspension of their flights will receive a future travel voucher, which is valid for 24 months from the original travel date. The future travel voucher will be automatically applied to these reservations so there is no need to contact Hola Sun regarding the credit.

 

Regarding the issue of chargebacks; the tour operator is complying with TICO’s new amendments as it continues with the process of issuing future travel vouchers for those reservations affected by COVID-19. At the same time Hola Sun Holidays is working together with government regulators and financial institutions in order to reduce the financial risks of chargebacks and to mitigate the burden on its retail partners. The tour operator has stated that if a chargeback is accepted by a credit card company, the cost will not be passed along to its retail partners.

 

To provide peace of mind to Travel agents and Customers and to offer more flexibility when making new reservations, Hola Sun has reduced the final payment due date to 25 days prior to departure instead of the normal 45 days. This new policy is valid for departures between June 1 and October 31, 2020 and it is applicable to packages and air only. The tour operator’s regular policy still applies to any changes and cancellations.

 

Hola Sun Holidays wants to encourage you to continue to Practice Social Distancing, Stay Home, Keep Safe, Spread Kindness, Be Positive and Dream that very soon you will spend a lovely time in the Caribbean.

 

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