The Canadian Transportation Agency has confirmed to the CBC that it will be looking into the recent flight disruptions in Puerto Vallarta, as cartel violence at PVR and the surrounding area led to two days of suspended flights – and with some passengers still waiting to fly home.

Canada’s airlines have a responsibility to get Canadians back on track with travel plans as soon as possible, the CTA confirmed to the CBC.

As the CTA told the news outlet, “For flight delays or cancellations, airlines must try to minimize the impacts that they have on passengers and their travel. They must always ensure that passengers can complete their itinerary as soon as possible.”

CBC and other consumer media outlets have reported on vacationers still looking for available flights home from PVR after the two-day disruption wreaked havoc with airline schedules.

Airlines including Air Canada, WestJet and Flair have added extra capacity to bring back travellers. In the CBC article, two passengers unhappy with Flair’s return schedule – which would have seen them leaving PVR on March 3, more than a week after their cancelled flight – made their own way home with another airline.

As always dissatisfied travellers can file a formal complaint with the CTA. As of earlier this month, the CTA’s backlog was 92,500 complaints.