WestJet has announced a flexible change and cancellation policy amid ongoing labour negotiations with its flight attendants.

The policy applies to scheduled travel between July 30 and Aug. 4, 2026, allowing eligible guests to change or cancel their flights if they wish to adjust their travel plans while negotiations continue.

According to the airline, discussions with the union representing its cabin crew are progressing, and WestJet said it remains optimistic an agreement can be reached that recognizes the contributions of its flight attendants.

“While discussions continue, we are equally committed to providing certainty and reliability for our guests,” the airline said in a statement.

WestJet said the flexible policy is intended to give travellers greater confidence during one of the busiest travel periods of the year, allowing them to make travel decisions that best suit their needs.

The airline noted that WestJet Encore flights booked on the Q400 aircraft, along with WestJet codeshare flights operated by partner airlines, would not be affected in the event of any disruption.

“Our team remains actively engaged in negotiations and is fully prepared to make meaningful improvements that work for cabin crew while balancing the future sustainability of WestJet,” the airline said.

WestJet is encouraging travellers and travel advisors to monitor its Travel Advisory page for the latest information about eligible bookings, while updates on the labour negotiations are available through the airline’s dedicated cabin crew bargaining webpage.

WestJet and CUPE, the union representing its flight attendants, have been negotiating a new collective agreement since late 2025. WestJet flight attendants voted 99% in favour of strike action on July 15. Following the end of a federally mandated cooling-off period, the usual 72-hours notice would be required, meaning the earliest possible job action could occur on Aug. 2.  Travel advisors said what they’re hearing from WestJet clients.

Source: Travelweek