Both WestJet Vacations and Sunwing Vacations have updated information for travellers as the potential for a strike looms.

Earlier, the union representing WestJet’s 4,400 flight attendants issued a 72-hour strike notification – prompting a response from WestJet, and a lockout notification.

The ‘July 30, 2026 Update – Potential Labour Disruption’ notice from both WestJet Vacations and Sunwing Vacations outlines next steps for cancellations and changes, as well as what to do’s for passengers who choose not to change their reservation, and also for passengers already in destination.

Info for WestJet Vacations is here, and for Sunwing Vacations, click here.

TICO Update

Meanwhile TICO sent out information about the goodwill policy for changes and more, to consumers with upcoming WestJet Vacations and Sunwing Vacations bookings, booked either directly or through a TICO-registered travel agency or website.

For travel packages

Under Ontario law, if a TICO-registered travel agency or tour operator acquires rights to travel services for resale to other registrants or consumers and cannot provide those services because a supplier fails to deliver them (for example, a flight to the destination), the consumer must be offered their choice of:

• A refund;
• Comparable alternate travel services acceptable to the customer; or
• A voucher or similar document that is acceptable to the customer for future redemption towards travel services.

If a consumer chooses a refund for a travel package purchased from or provided by WestJet Vacations or Sunwing Vacations, Ontario consumer protection laws require that the refund be provided within a reasonable timeframe.

“Travel disruptions can be stressful for travellers and the travel advisors guiding them,” said TICO CEO Richard Smart. “When part of a travel package can’t be delivered, Ontario law provides protections that can give consumers added flexibility and peace of mind.”

For air-only bookings

For potential compensation and regulations for air-only cancellations and delays, TICO is referring travel advisors and passengers to the Air Passenger Protection Regulations. WestJet updates can be found here.

Source: Travelweek