How to travel with WestJet during pandemic: Safety Above All and COVID-19

WestJet always puts your Safety Above All

How to travel with WestJet during pandemic: Safety Above All and COVID-19

From before you depart to after you arrive and at every point in between, WestJet has your well-being at heart and will always put your Safety Above All.

Top COVID-Compliant Airline

In 2021 WestJet was recognized by AirlineRatings as one of the top-20 most COVID compliant airlines in the world. Learn more.

Flexible change or cancellation

Fly with flexibility. If your travel plans change, there’s no fee to change or cancel flights booked before June 30, 2021.

• Change/cancel flights online
• Flexible change/cancel policy

WestJet Vacations travel protection plan

• COVID Refunds

Travel Ready

Travel looks a bit different, but WestJet is here to help you prepare. From packing tips to what to expect when you land and everything in between. When you’re ready to travel, WestJet is here to make sure you’re travel ready.

Helpful tips:

• Check your passport or Government-issued ID to make sure it’s not expired
• Download the WestJet app Apple | Google Play
• Check your pre-departure emails
• Plan to arrive at the airport early as gates and/or food & beverage options may have moved
• Pack a mask (or two) as it will be required at the airport, inflight and in-destination
• Pack hand sanitizer

Some destinations require registration, completion of a COVID-19 test before you travel, or quarantine after you arrive.

Learn about COVID-19 testing

Be sure to check entry requirements for each flight on your trip. These requirements may change while you are in destination, so WestJet recommends also checking them before you return home.

See all entry requirements

All incoming travellers to Canada must complete ArriveCAN.

Enjoy additional peace of mind when you travel with WestJet’s complimentary COVID-19 travel insurance coverage* provided by TuGo. It is automatically included in your trip when you book flights to and from the U.S., Europe, the U.K., Mexico and the Caribbean. This insurance includes coverage for emergency medical and quarantine related expenses if you test positive and are diagnosed with COVID-19 while on your trip.

*Terms and conditions apply.

While there may be some changes at the airport, one thing hasn’t changed, WestJetters will be there to assist you.

• If someone is dropping you off or picking you up, they must stay outside
• Masks are required at all times. Face mask policy
• Some airports have WestJet’s new touchless bag tagging stations
• Enhanced cleaning measures and physical distancing are in place
• Use the WestJet app for added convenience and to reduce touchpoints on your journey. Check-in, get your electronic boarding pass and enjoy Connect – WestJet’s inflight entertainment system
• Complete the health questionnaire. Boarding policy
• Your temperature will be taken using a contactless method at airport screening. Temperature screening policy

Window or aisle? Movie or Podcast? You can travel with peace of mind knowing WestJet’s aircrafts are cleaned extensively and frequently and are equipped with HEPA filters, so you can breathe a little easier as you fly with WestJet.

Learn more about cleaning and air quality

WestJet’s inflight menus can now be viewed on the WestJet app. Depending on your flight, the snack or meal options might be different.

WestJet’s mission to keep you safe begins long before take-off. The airline continuously work with their vacation partners to ensure they meet the highest safety and cleaning standards.

Before you leave

Visit your hotel’s website to learn about their health and safety protocols, operational guidelines, and facility availability.

Transportation

• Complete a quick health screening before boarding the transfer vehicle
• Masks are required in all shared transportation
• Shuttles are cleaned and disinfected after each trip
• Shuttle capacity is limited to support physical distancing

At your hotel or resort

• Some of WestJet’s hotel partners offer in-destination COVID-19 testing
• Be sure to arrange your test early in your trip

Learn more about how WestJet Vacations cares for your safety.

Where WestJet is flying now

Domestic | International

News

Read WestJet’s latest news, including feature stories, press releases and business updates.

Newsroom

Refunds

WestJet has started to contact eligible guests with options to request a refund to original form of payment if their flight was cancelled by WestJet due to COVID-19.

About Refunds

Rewards Program News

As travel is affected by COVID-19, WestJet has made some changes so when you return to flying, your WestJet Rewards will be waiting for you.

Changes to WestJet Rewards